We provide the following services:

	Hospital Gift Shop Review Program
	Hospital Gift Shop Layout and Design Services
	Customer Service and Sales Training
	E-Commerce Consulting
	General Consulting

 
Hospital Gift Shop Review Program

In these days of increasing competition, the hospital gift shop can no longer assume they will be the preferred destination for their traditional customers. And, even with the benefit of volunteer help and lower expenses, generating a profit is increasingly challenging.

The Hospital Gift Shop Review Program will maximize the profitability of your shop by looking for revenue-producing strategies in:

Product selection

Financial performance

Merchandising and display

Shop layout and design

Volunteer and employee management

Retail pricing

Merchandise buying

Hospital gift shops are a unique and challenging retailing environment. Our years of retail experience have been used to create a five-step, on-site review using an extensive checklist to unearth those areas with the greatest potential for profit improvement. The final step of the review is a joint discussion of our findings that is much more than just a critique. For every item noted, we will recommend a specific income-generating course of action.

What's more, our assistance doesn't stop there. A written report of the review's findings can be prepared, and we are available via a full range of telecommunications to support you as you make changes in your shop.

Contact Us to request more information about our Hospital Gift Shop Review Program.

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Hospital Gift Shop Layout and Design Services

If you want to increase your sales you must draw staff, patients, visitors, volunteers, auxilians and hopefully neighbors, into the shop, focus their attention on strategically displayed, selected merchandise, and encourage them to linger.

Our hospital gift shop layout and design services caters to new shops in the design phase as well as to existing shops being remodeled or expanded. Whether your shop is still on the drawing board or about to undergo a facelift, and regardless of its size, we can recommend layout options and design features that will enhance the buying experience and increase sales. We will also evaluate electrical, lighting, office and storage needs.

To do this, we use the latest approaches to hospital gift shop:

Interior design and layout

Fixturing

Display and merchandising plans

Lighting

Foot traffic patterns

Interior and exterior signage

You don't need to be a retailing expert to implement these revenue-generating ideas in your shop. Instead, we'll show you how it's done from conception to completion.

Contact Us to request more information about our Hospital Gift Shop Layout and Design Services.

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Hospital Gift Shop Customer Service and Sales Training

"You Are the Store"

There are two distinct customer characteristics that demand the hospital gift shop salesperson interact with the customer differently than in most retailing situations. Hospital personnel, usually the best customers of the gift shop, are often on a tight schedule and need expedient service. Visitors and patients, on the other hand, are often distracted by medical concerns and appreciate a more patient approach.

Regardless of the circumstance, the You Are the Store customer service and sales training workshop is focused on enhancing the customer service and selling skills of volunteer and paid staffs with the goal of increasing sales.

This workshop is presented on-site, in your hospital, using products and actual examples from your shop. In addition, you are encouraged to provide specific and special circumstances you would like included in the workshop.

Contact Us to request more information about the You Are The Store Customer Service and Sales Training Workshop.

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E-Commerce Consulting

E-Commerce is the use of the Internet to sell to customers from a wide geographical area and to those who can't get to the shop. Executed properly, it can lead to increased sales and greater visibility for your gift shop.

We are here to help you choose products that are appealing to Internet buyers and plan your operations in anticipation of success.

We are not Web site developers. Our goal is to increase your chances for success, in this incredibly competitive atmosphere, by helping you have the information needed by the Web site developer ready, and to make certain you are prepared to efficiently fulfill orders.

Contact Us to request more information about our Hospital Gift Shop E-Commerce consulting services.

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General Consulting

Our hospital gift shop general consulting allows you to direct the focus of the consultation to areas in which you have concerns and/or questions. These areas my include product selection, operations, inventory levels, customer service and selling, shop layout, retail pricing, financial performance — any area of anxiety.

The consultation would begin after you have completed a questionnaire. The goal of the questionnaire is not only to gather and organize facts about your gift shop operation, but also to focus attention on critical profitability factors.

After you have given further thought to your needs, we will be pleased to provide you with an all inclusive fee proposal for an approach that best meet your requirements.

Contact us to request more information about all our consulting services.

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